Frequently Asked Questions
Everything you need to know about your Jackery United Kingdom experience.
How long does shipping take within the UK?
Standard delivery typically takes 2-4 business days. We also offer an express next-day delivery service for orders placed before 2 PM GMT, Monday through Friday.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are free for all UK mainland customers via our online portal.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
Do you offer international shipping?
Currently, this store specifically services the United Kingdom. However, we have dedicated international storefronts available for customers located in the EU, US, and Asia.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
Yes, Jackery United Kingdom is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% sustainability by 2025.